Now, we ship all our shungite goods from our transit warehouse in the USA via USPS or UPS. The delivery time is about 1-3 days for USA buyers and 5-10 days to Canada and other countries. In addition, for our European customers, we ship our goods from our main European warehouse. The delivery time is about 3-7 days.

Table of contents

  1. Processing and delivery time
  2. Returns and Refunds
  3. Delivery method
  4. Delays in delivery time
  5. If your order was not delivered on time
  6. Terms of exchange or return of the product
  7. Tracking information

Processing and delivery time

We deliver our products worldwide. Preparation time for shipping shungite products is 1-3 working days from receipt of payment. If it takes longer to place your order, we will notify you, and you can decide to wait or cancel your order and get a full refund of the money. If you have any problems or questions about payment or shipping, please Contact Us.

We deliver our goods via UPS or UPS delivery. The postal companies regulate the delivery time. We cannot influence the efficiency and delivery time. Sometimes there are delays in delivery time.

Due to the difficult situation around Russia, we deliver all our goods from our transit USA warehouse in Pennsylvania. This allows us to deliver our goods to customers from the USA in the shortest possible time, approximately 1-3 business days. For other countries, the delivery time is approximately 5-12 business days. Our European customers’ delivery time is about 3-7 days.

Please note that these terms are approximate; sometimes, the delivery time may be longer. We provide tracking information for all parcels. You can always see the delivery process for your order. Please contact us if you have not received your order within 14 days.

Usually, we respond to your emails within 1 day. If you have not received a reply from us, please check the correctness of your e-mail address and the “Spam” folder in your e-mail box. If necessary, resend us another message.

Returns and Refunds

You can return your order for any reason. All our customers are eligible for an exchange of goods or a full refund within 30 days, not counting the day of purchase. To comply with the return and exchange or refund rules, the product must not have traces of use and must also be returned in the form received. The consumer’s demand for a refund of the money paid for the specified product is subject to satisfaction within three days from the return date. The buyer pays the cost of return shipping. PayPal’s policy protects all transactions on our website. But we always contact our customers and resolve any difficulties immediately. Just contact us via the feedback form – Contact us.

Delivery method

We send all our goods by USPS or UPS. We offer two delivery options: the usual USPS shipping method to deliver our goods to our customers from the USA and the UPS shipping method to ship to other countries. For our customers from Europe, we ship goods via European Post.

Delays in delivery time

Please note that the specified time period is not a guaranteed delivery time. This time may be longer due to the impact of various factors and the specifics of the postal and customs services. In addition, in the postal and customs service, people working in this regard are not excluded – human errors, which can increase the delivery time. Also, adverse weather conditions and other unforeseen situations are possible.

Please pay attention! We can not influence the efficiency and specificity of postal and Customs services. We understand the excitement of our customers when their order is delayed in transit. For all our customers, we send a message indicating the track number to track their parcel. If you do not receive this message, please check your email “Spam” folder or contact us. Please let us know if you have not received your order after 14 days.

If your order was not delivered on time

We understand that it is a very long time to wait for the results of the decision.
If you have not received your order within 14 days (and the information on the location of your order does not change for a long time), we suggest you contact PayPal service and open a case – the goods have not been received, but you are ready to pay for this order as soon as it is delivered to you. On our part, we will ask PayPal to return the money to you before the results of the verification of our application for the location of your parcel are known. In addition, we are ready to resend your order if it is found that your order was lost during the delivery process. Please note that such situations are extremely rare.

We want to give our customers the best service, but unfortunately, there are situations that do not depend on us and that we can not influence. We want our shipping policy to be completely transparent to our customers, so we have made this description as detailed as possible.

Terms of exchange or return of the product

You can always be sure that you will receive a refund or a new shungite product if your parcel was lost in transit or if you cannot receive your order for reasons that don’t depend on you. Please note, that if your order was delivered but was not received for reasons that depended on you. You are also entitled to a refund, but the shipping cost, in this case, is not refundable. Also, in this case, a Commission of 5% of the cost of your order, but not less than 5 US dollars, will be charged. These fees will be used to compensate for packaging materials and handling work.

Please note that all our items are visually inspected for the presence of defects before they are packed. We use safe soft packaging for all our products. If you receive a damaged item, you can return the item and refund your order’s cost. But the shipping cost is non-refundable.

Please note that in this case, the buyer pays the postage for the return shipment of the goods. You can also write to us to resolve the issue of partial compensation for the cost of the goods. To do this, you need to send photos of the packaging of the goods where you can see the track number and photos of the damaged goods.

After your order is shipped, you will receive a message from us specifying the tracking number of your parcel. You can copy this tracking number. Please contact us if you have not received our tracking number within 24 hours after your order has been shipped.

Tracking information

We provide a tracking number for each shipment. You can track the location of your order on the state website of your country’s postal service. Please note that tracking information for Russian Post may not be available in all countries. For example, Canada’s postal service only marks an order’s arrival in Canada’s territory. Data on the movement of the order on the territory of Canada are not provided. This is because of the nature of the relationship between the Canadian post service and the Russian post service. Determining the parcel’s location in Canada is possible only with the help of a special search request.