Effective Date: December 3, 2025

This Return & Refund Policy applies to all purchases made through our website shungite-c60.com. By placing an order, the customer agrees to the terms described below. These rules are designed to comply with international consumer regulations, including the U.S. Federal Trade Commission (FTC) guidelines and the EU Consumer Rights Directive (2011/83/EU), and to ensure fair and transparent processes for both the customer and the seller.

This policy is clearly presented prior to checkout and may be updated from time to time. All changes will be posted here with their effective date. Continued use of our website constitutes acceptance of the updated terms.

1. Return Period

United States Customers (FTC-Compliant)

Customers in the United States may return their order within 30 days from the date of delivery, as confirmed by tracking information.

European Union & International Customers (EU-Compliant)

Customers in the EU and all other countries may return their order within 14 days from the date of delivery.
This 14-day withdrawal period allows customers to return the item for any reason without penalty.

Important Rules

  • Return requests must be submitted within the allowed period.
  • The return window begins on the delivery date shown in the official tracking records.

2. Eligibility for Returns

We accept returns for any reason, including:

  • Change of mind
  • Dissatisfaction
  • Wrong item purchased
  • Unwanted gift

To qualify for a return:

  • The item must be in unused, unmodified, and undamaged condition.
  • It must be returned with all original components, packaging, accessories, and documentation.
  • The return must be approved and assigned an RMA number before shipping the item back.

EU-Specific Rule

For withdrawals within 14 days, we provide a full refund, including the standard delivery cost.
The customer is responsible for any diminished value resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functioning.

3. Items That Cannot Be Returned

Non-returnable items:

  • Personalized or custom-made goods
  • Items showing signs of wear or customer-caused damage
  • Altered or modified items
  • Hygienic or sealed items once opened
  • Items sent back without an RMA
  • Items returned after the allowed return window
  • Final sale / clearance items

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs, including customs duties/taxes.
  • If the item arrived damaged, defective, or incorrect due to our error, we will cover return shipping or provide a prepaid label.
  • Original shipping costs are non-refundable unless required by local law (e.g., EU withdrawal within 14 days).

5. RMA — Return Authorization Required

To ensure a secure and verifiable return process, all returns require a Return Merchandise Authorization (RMA).

IMPORTANT — EU Withdrawal Clarification

Notification of return initiates the withdrawal process.
The RMA number is issued only to provide accurate return instructions and tracking, and is not a barrier to exercising withdrawal rights.

RMA Process

  1. Contact us at [email protected] with your order number and reason for return.
  2. We review the request within 24–48 hours and provide the RMA number and the correct return address.
  3. Ship the item using a tracked service, with the RMA number visible on the package.

Returns without RMA or without tracking cannot be processed.

6. Inspection & Refund Processing

All returned items are inspected within 3 business days of arrival.

Refund timeline:

  • Refunds are issued promptly within 1–7 business days,
  • and always within 14 days of receiving the returned item, in accordance with EU requirements.

Condition-Based Refund Policy

Items returned in used, damaged, altered, or unsellable condition may qualify only for a partial refund or no refund.
Any deduction for diminished value will be documented according to EU Directive 2011/83/EU Article 14(2).

There are no restocking fees unless the item is damaged due to improper handling.

7. Damaged or Defective Items Upon Arrival

If your order arrived damaged, defective, or incorrect:

  1. Contact us within 72 hours of delivery.
  2. Provide photos of the item, packaging, and shipping label.
  3. We will offer a free replacement, a full or partial refund, or a prepaid return label.

Customers are not responsible for return shipping when the issue is caused by us or the carrier.

8. Lost Packages / Non-Delivery

If tracking shows non-delivery, we will investigate with the carrier.
If confirmed lost, a replacement or full refund will be issued at no additional cost.

If tracking shows “delivered,” the customer must provide supporting evidence to dispute non-receipt.
No automatic refund is issued when delivery is confirmed by the carrier.

9. Chargebacks & Dispute Resolution

We encourage customers to contact us directly before initiating a chargeback.

In case of a dispute, we provide a comprehensive Seller Evidence Package, including:

  • Tracking and proof of delivery
  • Warehouse fulfillment records
  • RMA logs
  • Customer communication history
  • Photos/videos related to the case
  • Product descriptions and specifications

This ensures accurate verification and helps prevent fraudulent claims.

10. Return Address

The return address is provided only after RMA approval.
Returning to an incorrect warehouse may delay or prevent refund processing.

11. Privacy & Data Handling

Personal information submitted during the return process is handled according to:

  • GDPR (EU)
  • CCPA (California)

We do not share customer data without consent.

12. Governing Law

This policy is governed by the laws of Slovenia.
We aim to resolve disputes amicably and in good faith.

13. Contact

For returns and support:
📧 [email protected]
Response time: 12 – 48 business hours.