Now, we ship all our shungite goods from our transit warehouse in the USA via USPS or UPS. The delivery time is about 1-5 days in the USA and about 5-14 days in other countries.
The delivery time to the USA 1-5 days. The delivery time to Canada is about 5-14 days approximately via UPS .
Delivery to EU and UK countries is about 5-14 days.
Table of contents
- Processing and delivery time
- Returns and Refunds
- Delivery method
- Delays in delivery time
- If your order was not delivered on time
- Terms of exchange or return of the product
- Tracking information
Processing and delivery time
We deliver our products worldwide. Preparation time for shipping shungite products are 1-3 working days from receipt of payment. If it takes longer to make your order we will notify you and you can decide to wait or cancel your order and get refund the money in full. If you have any problems or questions about payment or shipping, please Contact Us. ←(click)
We offer our customers two delivery options. USPS or UPS.
Currently, due to the difficult situation around Russia, we deliver all our goods from our transit USA warehouse. Our transit warehouse is located in the USA in Pennsylvania. This allows us to deliver our goods to our customers from the USA in the shortest possible time, which is 1-3 business days approximately. For other countries, the delivery time is approximately 5-12 business days.
Please note that these terms are approximate, sometimes the delivery time may be longer. We provide tracking information for all parcels. You can always see the delivery process for your order. If you have not received your order within 14 days, please contact us.
Usually, we respond to your emails within 1 day. If you have not received a reply from us, please check the correctness of your e-mail address, as well as the “Spam” folder in your e-mail box. If necessary, resend us another message.
Returns and Refunds
In accordance with the legislation of Russia on consumer rights – the Law of the Russian Federation of 07.02.1992 N 2300-1 (ed. of 31.07.2020) “on consumer rights protection”. The buyer can return the product within 14 days from the moment the product was received by you. The consumer has the right to exchange a non-food product of proper quality within fourteen days, not counting the day of its purchase. The consumer’s Request for a refund of the amount of money paid for the specified product is subject to satisfaction within three days from the date of return of the specified product. The cost of return delivery is paid by the buyer. All transactions on our website are protected by PayPal policy. But we are always in touch with our customers and solve any difficulties in the shortest possible time. Just contact us via the feedback form – Contact Us.
All our goods we send by USPS or UPS. We offer two delivery options. The usual USPS shipping method we use to deliver our goods to our customers from the USA. UPS shipping method we use for shipping to other countries.
Delays in delivery time
Please note that the specified time period is not a guaranteed delivery time. This time may be longer due to the impact of various factors and the specifics of the postal and customs services. In addition, at the postal and customs service are people work in this regard are not excluded – human errors, which can increase the delivery time. Also, adversely weather conditions and other unforeseen situations are also possible.
Please pay attention! We can not influence the efficiency and specificity of the Postal and Customs services. We understand the excitement of our customers when their order is delayed in transit. For all our customers, we send a message which indicates the track number to track their parcel. If you do not receive this message, please check your emal “Spam” folder or contact us. If you have not received your order after 14 days please let us know about it.
If your order was not delivered on time
We understand that it is a very long time to wait for the results of the decision.
If you have not received your order within 14 days (and the information on the location of your order does not change for a long time), we suggest you to contact PayPal service and open a case – the goods have not been received, but you are ready to pay for this order as soon as it is delivered to you. On our part, we will ask PayPal to return the money to you before the results of the verification of our application for the location of your parcel will be known. In addition, we are ready to resend your order if it is found that your order was lost during the delivery process. Please note that such situations are extremely rare.
We want to give our customers the best service, but unfortunately there are situations that do not depend on us with you and that we can not influence. We want our shipping policy to be completely transparent to our customers, so we have made this description as detailed as possible.
Terms of exchange or return of the product
You can always be sure that you will receive a refund or a new shungite products if your parcel was lost in transit or if you are unable to receive your order for reasons that don’t depend on you. Please note, that if your order was delivered but was not received for reasons that depended on you. You are also entitled to a refund, but the shipping cost in this case is not refundable. Also in this case, a Commission of 5% of the cost of your order, but not less than 5 US dollars will be charged. These fees will be used to compensate for packaging materials and handling work.
Please note, all our items are visually inspected for presence of defects before they will be packed. We use safe soft packaging for all our products. If you receive a damaged item, you can return the item back and refund of the cost of your order. But the shipping cost is non-refundable.
Please note that in this case the postage for the return shipment of the goods is paid by the buyer. Also, you can write to us to resolve the issue of partial compensation for the cost of the goods. To do this, you need to send photos of the packaging of the goods where you can see the track number, as well as photos of the damaged goods.
After your order is shipped, you will receive a message from us where the track number of your parcel will be specified. You can copy this track number and follow your order on the website of the Russian post – pochta.ru/tracking or on the website of the state postal service of your country. For example, for United States is the website of – usps.com
We provide a tracking number for each shipment. You can track the location of your order on the state website of your country’s postal service. Please note that tracking information for Russian Post may not be available in all countries. For example, the postal service of Canada make a mark only on the arrival order on the territory of Canada. Data on the movement of the order on the territory of Canada are not provided. This is because the nature of the relationship of work Canadian post service and Russian post service. To determine the location of the parcel in Canada is possible only with the help of a special search request.