🏦 Free Shipping Offer

We offer free shipping for all orders of $45 USD / €45 EUR and above to the following regions:

  • United States
  • United Kingdom
  • European Union Countries

If your order total does not exceed $45 USD / €45 EUR, you can choose from several available shipping methods depending on your preferences.

Standard shipping starts from $4.99 USD / €4.99 EUR (The shipping cost includes postage, protective packaging, packing materials, and handling (order preparation and packing labor).

Shipping options and the final shipping cost become available after you enter your delivery address and country. Until this information is provided, the shipping cost cannot be calculated.

The final shipping cost is always displayed in your cart before checkout, so you can clearly see the total amount before placing your order.

You can select the delivery option that best suits your budget (Express or Standard), preferred delivery time, and convenience.

Note: Shipping costs depend on the weight of your order and are calculated automatically.

📞 Important: If you choose express FedEx shipping, please don’t forget to provide your phone number at checkout.
Couriers may need to contact you to schedule delivery.

🛡️ Insured & Tracked Shipping

📦 Every shipment is fully insured
📍 Track your order in real time
🤝 Lost or undelivered? We’ll resend or refund — no hassle
🌿 Peace of mind with every order

⏳ Estimated Delivery Times

USA

  • Shipping time: 1 – 5 business days
  • Carrier: USPS
  • Processing time: 1 – 3 business days

UK, Europe

  • Shipping time: 3 – 7 business days
  • Processing time: 1 – 3 business days

Canada

Shipping time: 5 – 14 business days.

Processing time: 1 – 3 business days

We ship from our transit warehouses in:

  • USA (Pennsylvania)
  • Europe (Slovenia)

All shungite items are made in Russia, but pre-packed and stocked in our transit warehouses for fast delivery.

Please note: Delivery dates are estimated, and may vary due to weather or postal delays.

✍️ Customized & Made-to-Order Items

Some products (e.g., personalized bracelets, necklaces, custom pendants) are made to order.

  • Production time: 3–5 business days
  • Shipping time: 5–15 business days (approx.)

In case the item is temporarily out of stock at the USA warehouse, please allow 7–14 business days to restock and ship your item.

All personalized items are shipped as soon as production is completed.

🌐 Worldwide Shipping

Yes, we deliver to every country worldwide!

  • Shipping cost depends on weight and destination.
  • Prices start at $7.90 USD for lightweight parcels.
  • All prices on our site are in US Dollars (USD) or EUR

You can view shipping costs live in your cart while shopping. Prices update automatically as you add or remove items.

Orders over $500 and large-volume packages: feel free to contact us [email protected] to negotiate better shipping rates.

📦 Customs & Taxes

VAT for European Customers

📦 VAT is automatically calculated and included in your total price at checkout.
🧾 We are registered in the EU OSS (One Stop Shop) system and collect VAT based on your country’s rate.
✅ No surprise charges — everything is settled when you place your order.

🌍 For customers outside the European Union

🌐 Depending on your local laws, your country may charge customs duties or postal handling fees.
💡 These fees are not included in our prices and may be requested by your local postal or customs service upon delivery.
📬 Please check your country’s import duties and taxes rules in advance if you’re unsure.

🚚 Additional Delivery Information

📍 Where We Ship From

We ship all orders from one of our transit warehouses:

  • USA (Pennsylvania) – for customers in the United States and many international destinations
  • Europe (Slovenia) – for customers within Europe

This logistics approach ensures the fastest delivery possible:

  • USA: approx. 1–3 business days
  • Europe: approx. 3–7 business days
  • Other countries: approx. 5–12 business days

Delivery times depend on the postal service and customs processing.
Delays may occur due to weather, customs inspections, or operational constraints of postal carriers.

🕒 Processing Time

  • Standard processing time: 1–3 business days
  • In some cases, the order processing time may take 5 business days. This may happen if the item is temporarily out of stock at the transit warehouse and needs to be restocked, or if a personalized product must be made for you and is not currently available.
  • Tracking is provided for every order
  • Please contact us if you do not receive your tracking number within 24 hours after shipment

If your order has not been delivered within 14 days, please reach out to us — we will assist immediately.

✈️ Delivery Methods

Depending on your location, we use the following carriers:

  • USA: USPS or UPS or FedEx or DHL
  • International: UPS, FedEx, and local postal services
  • Europe: FedEx and European postal services

All delivery times listed on our website are estimates, not guarantees. Postal and customs services may experience delays beyond our control.

❗ Delivery Delays

Please note:

  • We cannot influence customs inspections or postal processing speed
  • Weather, holidays, and human errors within postal systems may extend delivery times
  • Tracking availability may vary by country (e.g., Canada provides limited tracking for inbound parcels)

If your tracking status does not update for an extended period, please contact us — we will investigate immediately.

📬 If Your Order Was Not Delivered

In extremely rare cases where a parcel is lost:

  • We can resend your order
  • Or we can assist you in opening a PayPal case to ensure you receive a refund
  • If you choose to wait, we continue tracking the investigation until the parcel is located

We always aim to resolve such situations quickly and fairly.

🔁 Returns & Exchanges

(Full policy available on our Returns & Refunds page.)

You are always protected:

  • If your parcel was lost in transit
  • If you cannot receive your parcel due to reasons unrelated to you
  • If the item arrives damaged (shipping cost is non-refundable)

If the order was delivered but not collected due to customer-related reasons:

  • Refund is possible
  • Shipping cost is non-refundable
  • A handling fee of 5% (min. $5) applies

All items undergo visual inspection before packaging.
If you receive a damaged item, please provide photos of the packaging (with visible tracking number) and the damaged product.

📦 Tracking Your Order

A tracking number is provided with every shipment.

You can track your parcel on:

  • The website of your national postal service
  • USPS, UPS, FedEx, or other post carriers depending on your region

Tracking availability may vary depending on international agreements between postal services.

❓ Questions?

If you have any questions about delivery, shipping costs, or your order status, don’t hesitate to contact us. We’re here to help!